Live Commerce Operations Intern
Dubai, United Arab Emirates
InternOn-site
Job description
About us:
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
Responsibilities
· Manage backend operations for live video shopping sessions with accuracy and efficiency
· Coordinate end-to-end live session activities including product curation, session preparation, and post-session order processing
· Assist video shoppers during LIVE sessions to ensure smooth flow and customer engagement
· Support order placement, tracking, and delivery to ensure a seamless customer experience
· Step in as a Video Shopper when required and engage with customers confidently
· Collaborate with cross-functional teams including operations, logistics, and customer service
· Monitor live session performance and resolve issues in real-time
· Maintain high standards of execution and customer satisfaction throughout the process
· Coordinate end-to-end live session activities including product curation, session preparation, and post-session order processing
· Assist video shoppers during LIVE sessions to ensure smooth flow and customer engagement
· Support order placement, tracking, and delivery to ensure a seamless customer experience
· Step in as a Video Shopper when required and engage with customers confidently
· Collaborate with cross-functional teams including operations, logistics, and customer service
· Monitor live session performance and resolve issues in real-time
· Maintain high standards of execution and customer satisfaction throughout the process
Requirements
· 1–2 years of experience in e-commerce, marketplace operations, retail, or similar roles
· Familiarity with platforms such as eBay, Amazon, Noon, or similar marketplaces is preferred
· Exposure to live selling or video commerce platforms (e.g., TikTok Shop, Whatnot, ShopShops) is an advantage
· Strong multitasking skills with the ability to manage real-time operations
· Excellent communication and coordination abilities
· Customer-centric mindset with a proactive approach to problem-solving
· Flexible and adaptable to dynamic work environments
· Comfortable being on camera when required
· Immediate or within 30 days joining availability preferred
· Familiarity with platforms such as eBay, Amazon, Noon, or similar marketplaces is preferred
· Exposure to live selling or video commerce platforms (e.g., TikTok Shop, Whatnot, ShopShops) is an advantage
· Strong multitasking skills with the ability to manage real-time operations
· Excellent communication and coordination abilities
· Customer-centric mindset with a proactive approach to problem-solving
· Flexible and adaptable to dynamic work environments
· Comfortable being on camera when required
· Immediate or within 30 days joining availability preferred