Sales Associate - Dubai Mall Branch

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

 

·       A young, dynamic and forward-thinking environment

·       Fast paced and very short decision times for changes

·       A canvas for you to truly excel

·      99% of uptime on sunshine 

 

• Sales & Client Experience
• Deliver a personalized, premium shopping experience to every client
• Build and maintain long-term relationships with high-value customers
• Achieve and exceed individual and store sales targets
• Upsell and cross-sell luxury items while maintaining brand integrity
• Product Knowledge & Authentication
• Demonstrate in-depth knowledge of luxury brands (e.g., Hermès, Chanel, Rolex, Cartier, Louis Vuitton, etc.)
• Accurately explain product condition, grading, and provenance
• Support authentication and quality checks of pre-owned items (training provided if needed)
• Inventory & Store Operations
• Assist with receiving, tagging, pricing, and merchandising pre-owned luxury items
• Ensure products are displayed according to luxury retail standards
• Support inventory counts, stock organization, and loss prevention
• Customer Trust & Transparency
• Clearly communicate return policies, warranties, and resale conditions
• Handle customer inquiries and concerns professionally and discreetly
• Maintain confidentiality and trust with clients and consignors

• Minimum 3 years of experience in luxury retail, resale, or premium customer service
• Strong passion for luxury fashion, watches, and accessories
• Excellent communication and interpersonal skills
• Sales-driven with a client-centric mindset
• High attention to detail and product presentation
• Ability to work flexible hours, including weekends
• Preferred Skills (Nice to Have)
• Experience with pre-owned or resale luxury markets
• Knowledge of authentication standards
• CRM or POS system experience
• Multilingual (Arabic, English, French is a plus)